Delivery Policy
Premium 2 Person White Glove Service to deliver all your furniture without any hassle
Elevate Your Sofa Experience with Our Premium White Glove Delivery Service!
At Live Lusso, we go beyond delivering sofas; we provide an unmatched luxury and convenience experience. Bid farewell to the hassle of handling heavy furniture and managing packaging materials, as our exclusive 2-Man Premium White Glove Delivery Service takes care of it all.
Complimentary Assembly Included!
We are thrilled to announce that assembly is included free of charge in this premium service. Our dedicated delivery team will expertly assemble your sofa unless, of course, you prefer to do it later at your own pace.
Premium Service, No Additional Cost!
Yes, you heard it right! Our Premium White Glove Service is our gift to you, ensuring your sofa journey is smooth and hassle-free. No extra charges for this royal treatment; it's our way of expressing gratitude for choosing Live Lusso.
The Dream Team
Meet your sofa's personal bodyguards – our dynamic duo of delivery experts. They handle the transportation with utmost care, ensuring your sofa arrives at its new home in perfect condition. Leave the heavy lifting to us!
Unwrapping the Luxury
A premium delivery deserves a touch of elegance. Our team will remove all packaging materials, leaving you with a pristine, ready-to-enjoy sofa. No cardboard chaos, just pure comfort.
Eco-Consciousness Included
We share your commitment to the planet. That's why we responsibly dispose of all packaging materials through recycling. Enjoy your new sofa guilt-free, knowing you've made an eco-friendly choice.
Experience the Future of Sofa Delivery with Live Lusso. We're not just delivering furniture; we're delivering comfort, convenience, and a touch of luxury – all at no additional cost! Welcome home to exceptional service.
Live Lusso – Elevating Your Home, One Sofa at a Time
We strive to provide a seamless and timely delivery experience for our valued customers. While we make every effort to meet the indicated delivery time frames, we acknowledge that certain factors beyond our control may impact the delivery process. Therefore, we want to inform you of the following disclaimer:
External Factors:
- Delays in delivery may occur due to unforeseen circumstances beyond our control, such as disruptions in the shipping industry, port congestions, or unforeseen events like blockades in the Suez Canal.
- We cannot be held responsible or liable for delays resulting from external factors that affect the transportation and delivery of our products.
- The estimated delivery times provided are for indication purposes only. While we strive to offer accurate estimates, they are not guarantees.
- Factors like customs processing, logistics challenges, or other external issues may impact the actual delivery date.
- some of our sofas are shipped in multiple cartons. While we always strive to deliver all cartons in one trip, occasionally this may not be feasible due to space constraints on our delivery vehicles or other logistical reasons.
- If multiple deliveries are necessary to complete the delivery of all cartons for your sofa, please rest assured that this is a normal part of our process. We aim to ensure that all components of your order reach you promptly and in excellent condition.
- If you have any concerns about multiple deliveries, we encourage you to contact our customer service team. Please note that rejecting delivery solely on the basis of multiple trips may result in a restocking fee being applied.
- We appreciate your understanding and patience in situations where delays occur due to circumstances beyond our immediate control.
- Our commitment is to keep you informed about any significant delays and work diligently to resolve issues and expedite the delivery process.
Please Note:
Our complimentary delivery service covers one attempt. Missing a scheduled delivery may incur an additional cost of £100 per item for rearrangement. To ensure a seamless process, please have someone on-site to inspect the sofa upon delivery, preserving your refund options.
We also offer assembly service as a complimentary add on, and therefore reserve the right to refuse this service at any time without any notice. If you require our team to return for assembly then you can do so at cost of £100 per visit.
Please ensure that you have sufficient time to allow our team to assemble the item for you. If our team overlooks this detail, please remind them about assembly. Please be advised that once you refuse assembly, we are unable to rearrange this service for you.
If you've missed your delivery slot and wish to rearrange, please contact our customer services team at hello@livelusso.com for assistance.
For deliveries to apartment buildings, please be aware that if the sofa cannot fit inside an elevator, our policy dictates manual delivery up to the second floor. This aligns with our health and safety policy, prioritising the well-being of our staff and adhering to the prohibition of carrying heavy furniture on more than one floor.
